Animals R Us

By far my favorite vet! They are so kind and loving and not money hungry like others I’ve had(Brevard). Tonya is my favorite person there! Dr Beverly is my favorite vet she has done so much for my babies and the kindest person and vet I’ve ever met. I highly recommend this animal hospital. Now I know why they have such a long waiting list! I tell everyone I know to switch vets and animals r us is the best one!!!!

I’m VERY disappointed in how they ended our relationship. If we would have listened to them, we would have gotten our dog quarantined for 120 days in Hawaii. My wife and I have been using this vet since our puppy was 5 weeks old and we’ve been very loyal. We’ve even recommended them to a few people. I’ve been happy with them and their prices. We moved to Hawaii which has a 7-page check list of things that have to happen or the dog get quarantine for 120 days. This vet did her rabies shots and the antigen test. No problems thus far. Due to Hawaii’s restrictions, you have a 4-day window to get a health certificate, apply a flea and tick medication, book a plane ticket and mail all the stuff in. In addition, you have to mail in 2 signed rabies certificates with 7 very specific fields (manufacture, expiration date, interval, admitted date, etcetera). The signature cannot be photocopied. We contacted our vet asking for an appointment and they said they were booked out for a week. This was unfortunate for us, but understandable. We requested her documentation along with the signed rabies certificate. We found another vet to do the physical and health certificate in the timespan we needed. Animals R Us says not a problem, but doesn’t send us the files. I send a follow up email explaining what we need, and no response. I sent another email, no response. I call them again and am told we don’t need that information. We get another vet involved who knows what they are doing. Animals R Us sends them the records. The records are incomplete. My wife calls and asks for the information to be filled out. She is told no and we don’t need it. I call the department of quarantine who says I am correct and if we bring them those incomplete documents the dog will be quarantined for 120 days. My 7.5-month pregnant wife calls again and tells them we called the department and Animals R Us tells her the department is wrong. The freaking department is wrong about their own protocol. She tells them she is driving in because we are out of time at this point. She’s sitting in the lobby waiting for her turn as they are taking care of another customer. Then the receptionist starts talking smack about my WIFE! She raised her hand and stated, “Yeah, I’m that person we are talking about.” She still refuses to fill out the paperwork but my wife insists and they FINALLY gave in. 30 seconds later, we have what we needed. Adding insult to injury, they kept calling out dog a he (she is a she) and said we only started taking her there 2 years ago and can’t get any more records. The dog is 2 years old. As loyal customers, you think they would know the dog is 2 years old and is a female. In the end, this costed us an extra $500 in fees/penalties. All for 30 seconds of work… I highly recommend Ada Veterinary Hospital. They saved us.

Everyone was so kind and understanding of my rambunctious black lab puppy whose recent visit was to get neutered. Ouch. The procedure went well and is healing is good. We were lucky enough to receive a voucher from Charley’s Angels Rescue that made it possible for me to afford the procedure. Thank you Charlie’s Angels and Animals R Us

I been taking my fur babies to Animals R Us for 16years ! Each Doctor, technician and staff member are always kind, professional, highly skilled and passionate about what they do. Dr. Hargus, Dr Fratcher and staff have been with us from the joy of new babies through heartbreak of geriatric end of life. They have earned my trust .